Lodge Reception & Bookings Coordinator

Guests at this business hotel in Randburg meet you first, so the stay starts at your desk. It's the kind of job where doing the basics well every day gets you noticed.

The work is in Randburg, Gauteng, so you'll need a reliable way to get there every day. Overtime comes up in peak season and is paid.

• Run the night audit, close the day and print the flash report.
• Take card pre-authorisations and settle folios at checkout.
• Quote flights, car hire and holiday packages on a GDS such as Amadeus or Galileo.
• Book shuttles, dinner reservations and game drives for guests.
• Balance your cash float and card slips before handover.
• Store guest details securely in line with POPIA.
• Handle complaints at the desk and log them for the duty manager.

• Calm with an unhappy guest at 11pm
• Honest with cash and card payments
• Confident on a computer and quick to learn a property system
• A hospitality or tourism diploma, or 1 year at a hotel front desk
• You can work rotating shifts, including nights
• Clear spoken and written English

• Amadeus or Galileo training for travel roles
• A foreign language such as German, French or Portuguese

• Service charge share at some properties
• Discounted stays across the group
• Meals on duty and uniform supplied

• Name the property systems you have used (Opera, Protel, a GDS) in the first lines of your CV.
• If you speak a foreign language, state your level honestly; many interviews switch languages mid-chat.