Outbound Collections Consultant (Retail Credit)

Hit your collection targets at this debt collection agency in Ballito and your commission shows it. It's a practical job: you'll see what you got done before you go home.

Home base is a debt collection agency on the Ballito side of KwaZulu-Natal. Shifts rotate, so you'll need to be flexible about days and nights.

• Record reasons for non-payment so the credit team can adjust policy.
• Send written arrangements by SMS or email straight after each call.
• Answer disputes about balances, interest and fees with a printed statement.
• Hand accounts over for legal action once internal steps are exhausted.
• Report daily on rands collected, contacts made and arrangements set.
• Negotiate payment arrangements and set up DebiCheck mandates.
• Update debtor contact details from tracing searches.

• Target-driven and comfortable with commission
• Matric
• Registered, or willing to register, with the Council for Debt Collectors
• Clear credit and criminal record

• Knowledge of the NCA and prescription rules
• Legal collections or attorney-firm background
• A second South African language

• Monthly incentives for the top three collectors
• Council for Debt Collectors registration paid for you
• Structured weekday hours with only occasional Saturdays
• Uncapped monthly commission on collected rands

• Show your collection results as numbers (for example "collected R420 000 a month against a R350 000 target").
• Interviewers often role-play a difficult debtor; stay polite, get a date and an amount, and close the call.