Recoveries Consultant (Written-Off Accounts)

Collections at a retail credit centre in Kimberley is about firm, fair conversations and steady numbers. Bring a calm head on busy days and you'll be fine.

You'll report in Kimberley. Relocation is not covered for this one.

• Send written arrangements by SMS or email straight after each call.
• Answer disputes about balances, interest and fees with a printed statement.
• Report daily on rands collected, contacts made and arrangements set.
• Record reasons for non-payment so the credit team can adjust policy.
• Negotiate payment arrangements and set up DebiCheck mandates.
• Dial through your arrears book on the auto-dialler and confirm the debtor's identity.
• Hand accounts over for legal action once internal steps are exhausted.

• Good with numbers, dates and payment calculations
• At least 6 months in collections, sales or a call centre
• Matric
• You keep your tone respectful even when the debtor is not
• Target-driven and comfortable with commission

• Uncapped monthly commission on collected rands
• Monthly incentives for the top three collectors
• Structured weekday hours with only occasional Saturdays

• If you are already registered with the Council for Debt Collectors, put your registration number near the top of your CV.
• Interviewers often role-play a difficult debtor; stay polite, get a date and an amount, and close the call.