Returns & Exchanges Desk Clerk (Retail)

Customers bring their problems to your counter at a furniture retail branch in Centurion, and leave with answers. This role rewards consistency more than flash.

This post is in Centurion (Gauteng). Please only apply if you can travel there daily. The first two weeks are spent shadowing someone experienced.

• Do SIM swaps and RICA registrations with proper ID checks.
• Process returns, exchanges and credit notes under the Consumer Protection Act.
• Greet customers, find out what they need and manage the queue ticket system.
• Update customer details and file signed forms for audit.
• Track parcels, reissue waybills and arrange redelivery at the counter.
• Call customers when repairs or orders are ready to collect.
• Upsell contract upgrades, accessories or cover when it fits the customer.

• You can stay polite with a long queue watching
• Accurate with cash and paperwork
• Good on a computer and point-of-sale system
• Retail hours, including Saturdays, Sundays and month-end
• Presentable and approachable with all kinds of customers

• Medical scheme or insurance product knowledge
• RICA and cellular product knowledge

• Staff discount on products
• Product training and certifications paid for
• Monthly sales incentive on upgrades and add-ons

• Mention any till, cash-up or POS work on your CV; it shows you can be trusted with money.
• Apply close to home: stores prefer people who can reach the mall reliably for opening and closing shifts.